One bright sunny morning, long time customer/member Monica Smith walks into your branch. She conducts her transaction and chit-chats with your lobby staff, since she's known them for years. As Monica is about to leave she's asked, “Is there anything else we can help you with?” “No, nothing I can … [Read more...] about Recapturing Missed Opportunities: What If Your Team Did THIS During Conversations with Your Customer or Member Base?
Self Introduction
Your “WOW!” Stories Are Your Most Important Marketing Tool
No matter what business you’re in, you have to know how to tell your story in a compelling way if you want to grow. If you’re trying to tell someone what you do and the person you’re talking to seems disinterested or looks over your shoulder, you’re on the wrong track. (It happens, right?) You … [Read more...] about Your “WOW!” Stories Are Your Most Important Marketing Tool
The Top 10 Networking Mistakes You Might Be Making
If you’re going to a networking event, in most cases, you’re looking for new people to do business with. Avoid these ten common mistakes and you’ll be more likely to make meaningful connections with potential new customers. 1) Saying Too Much – Are you rambling on and on? Are you are making your … [Read more...] about The Top 10 Networking Mistakes You Might Be Making
